Our Refunds & Returns Guarantee
All of our products come with a 14 day no quibble guarantee providing that they are returned unused, unworn, in the original packaging and in re-sellable condition. Exclusions to this are commissioned pieces which are ordered specifically to the customer's request.
Belts that are returned can be exchanged for an alternative if they are un-worn and in the same condition as when dispatched. If a replacement belt is required due to the size being given incorrectly at the time of order by the customer, return postal charges will be incurred cost.
Exclusions are hand-stitched, western front-fastening belts, which are made to measure. If the size ordered is incorrect by the customer, it will cost a further £10.00 & P+ P to remake, replace or alter this style of belt, on return of the 1st belt.
Returns of commissioned items
We will not accept the return, or refund the cost of a returned item which has been made especially for a customer. This includes jewellery or buckles that have been altered in any way to the customer's request and differ from goods offered as standard on our website. This includes pieces that have been gold-plated, silver-plated or antique-finished.